Privacy & Terms

Privacy Policy

We take your privacy seriously. Any information collected through our enquiry form is used solely for the purpose of communicating with you regarding your event booking. We do not share your details with third parties.

Terms and Conditions of Service

1. Booking, Payment, and Logistics

• Booking Fee: A non-refundable booking fee of £50 is required to secure the event date.
• Balance Payment: The remaining balance must be paid via BACS no later than seven (7) days prior to the event. Cash payments at the start of the event are accepted by prior arrangement only.
• Setup/Breakdown: We require a minimum of one (1) hour for setup and one (1) hour for breakdown.
• Venue Access: The Client must ensure safe and unobstructed access to the venue. The Client must disclose any physical limitations (e.g., stairs, lifts, narrow corridors, poor lighting) at the time of booking.
• Power Requirements: The Client must provide at least one (1) safe, dedicated 13-amp power socket that is not connected to a venue-controlled sound limiter.
• Stage/Setup Area: The Client must provide a safe, level, and dry space for the stage and equipment.
• Additional Hours: Extensions on the night are subject to availability and charged at £50 per hour, payable before the extension commences.
• Early Finishes: No refunds or partial refunds will be issued for events finishing earlier than the scheduled time.
• Event Itinerary: It is highly advisable for the Client to provide an itinerary (meal times, speeches, first dance) to ensure professional coordination.

2. Safety, Licensing, and Conduct

• Venue Compliance: The Operator complies with all venue licensing. Any instructions from venue management must be followed. The Operator is not liable for performance changes necessitated by venue rules.
• Certifications: The Operator holds full Public Liability Insurance (PLI), is DBS checked, and maintains equipment under current PAT testing standards. Documentation is available upon request.
• Right to Terminate: We reserve the right to cease performance immediately, without refund, if the Operator, staff, or equipment are subjected to threats, verbal/physical abuse, or if the environment is deemed unsafe.
• Guest Conduct: The Client is responsible for guest behavior. Any instructions from guests that contradict the Client’s brief will be referred to the Client for resolution.

3. Music, Playlists, and Thematic Standards

• Playlist Policy: Music requests or playlists must be submitted at least seven (7) days prior to the event.
• Sourcing Music: If a track falls outside our standard remit, we will notify the Client, who may be required to provide a digital copy.
• The 10:00 PM Watershed: If children are present, we apply a 10:00 PM watershed regarding explicit language and themes. We will notify the Client as this time approaches.

4. Accessibility and Inclusion

• Inclusive Service: We are fully inclusive and committed to providing services without discrimination. We have extensive experience with disabled children and special needs functions.
• Notification of Requirements: To ensure a safe and enjoyable environment, the Client must notify the Operator in writing of any specific accessibility requirements (e.g., lighting sensitivities, seizure risks, sensory considerations) at least seven (7) days prior to the event.
• Accommodations: Upon notification, we will make reasonable efforts to adjust lighting, sound, and setup. If not notified within this timeframe, we will attempt to make adjustments, but we cannot guarantee they will be possible or effective. We accept no liability if the environment cannot be adapted due to a lack of advance notice.

5. Parental and Guardian Responsibility

The Client assumes full and sole responsibility for the supervision of all minors (persons under the age of 18). Children must not touch or interfere with any equipment (lighting, speakers, or cabling). The Operator is not liable for injury to minors resulting from a lack of adequate parental or guardian supervision.

6. Cancellation Policy

Cancellations must be requested in writing:

• More than 1 month notice: Full refund of fees paid, minus the £50 non-refundable booking fee.
• 2 weeks to 1 month notice: 50% refund of fees paid, minus the £50 non-refundable booking fee.
• Less than 2 weeks notice: 0% refund.

7. Data Privacy and Retention

We adhere to strict data minimization. No personal data is retained beyond the date of your event. All booking details and personal information are securely deleted from our systems immediately upon the completion of your event.

This document represents the full terms of our agreement. By submitting your booking form and checking the "I Agree" box, you are entering into a binding contract governed by these terms.